Delivery Information

General

1. All 3 hand dryer models are available for delivery to anywhere in Ireland and the United Kingdom, only.

2. All fuel products are available for delivery to anywhere in Ireland and Northern Ireland, only. Delivery is FREE.

3. Carbon monoxide monitors are available for delivery to anywhere in Ireland and Northern Ireland, only.

4. Delivery will normally be completed by a 3rd party contracted to Clearpower.

 

Bulk Blown Wood Pellet Delivery

5. Orders received are normally delivered Monday-Friday, 9.00am – 5.00pm, within 7 working days from of point of order (exceptions may occur at the discretion of Clearpower).

6. Customers must provide accurate address and contact details and if not present ensure access is arranged to facilitate delivery.

7. Adequate access (sufficiently wide, reasonably level and free of obstacles) is a must for all deliveries. It is the responsibility of the customer to ensure overhanging branches or other obstructions are removed prior to delivery.

8. If access is compromised in any way (e.g. roadworks etc.) and delivery is unlikely to be possible, this must be communicated to Clearpower Ltd. in advance of delivery otherwise a customer charge may apply where a truck is loaded and has arrived but is unable to deliver.

9. Bulk delivery of wood pellets is by a pneumatic hose. The quantity shown by the on-board weight management system shall, for the purposes of the account, be accepted by the customer as the quantity delivered. The customer may check the weigh system on-board at any time of the delivery. Print outs of weights delivered may be available but in the event they are unavailable the customer will have had had visual confirmation of the weight delivered by checking the on-board weight management system

10. The customer will be responsible for providing safe and suitable bulk storage and for ensuring that it will take the full quantity ordered and will indemnify Clearpower Ltd. against damages, claims, expenses or costs which may arise as a result of the customer not observing these conditions.

 

Firewood and Bagged Wood Pellets Delivery

11. Orders received are normally delivered Monday-Friday, 9.00am – 5.00pm, within 7 working days from of point of order (exceptions may occur at the discretion of Clearpower).

12. Customers must provide accurate address and contact details and if not present ensure access is arranged to facilitate delivery.

13. Adequate access (sufficiently wide, reasonably level and free of obstacles) is a must for all deliveries. It is the responsibility of the customer to ensure overhanging branches or other obstructions are removed prior to delivery.

14. If access is compromised in any way (e.g. roadworks etc.) and delivery is unlikely to be possible, this must be communicated to Clearpower Ltd. in advance of delivery otherwise a customer charge may apply where a truck is loaded and has arrived but is unable to deliver.

15. Delivery will be by small truck with manual tail lift and manual pallet truck or by large truck with on board forklift. Please note a manual pallet truck can only operate on level ground with a hard, smooth surface (not gravel driveway)

16. Delivery staff are not obliged to manoeuvre around obstructions which may hamper delivery, this is the customer’s responsibility. Drivers will always be as helpful as possible where conditions apply.

17. Your property must allow for a 7.5 tonne plus truck. Without adequate access your delivery will be to kerbside only. In the event of a delivery not being possible due to poor access or gravel driveway (when offloading is being actioned by a manual pallet truck) then the delivery will have to be “kerbside” (i.e. left as near to the property as possible).

18. Covered dry storage is essential for all palletised wood fuel products to maintain their integrity.

19. All our products comply with FSC or PCFE standards which guarantee responsible forestry management applies to the product.